United Airlines passengers stranded at Bush Airport as storms cause cancellation of dozens of flights

HOUSTON, Texas (KTRK) — Strong storms late Sunday night caused big headaches for travelers at Bush Intercontinental Airport.

Hundreds of passengers were left stranded as dozens of flights were canceled amid a ground stop due to the weather.

Some passengers in the United Airlines terminal at the airport told ABC13 they pleaded for help from the company as the weather impacted their flights

United responded to customers on Twitter that it was dealing with higher call volumes than normal due to irregular operations.

Luggage stacked up in baggage claim as some waiting in the airport for hours slept.

“We don’t have our bags. Can’t get them. They had a lady come up to the customer service line, and she told us it would take us about five hours to get through the customer service line up to the front, at which point they would be closed. So they were going to leave everybody, and she was handing out cards with an 800 number on it,” said Debra Bonanno, who was stuck at the airport.

Some said it could be another 24 hours before they’re able to leave. One woman who got there Sunday afternoon said she won’t be able to leave until Tuesday.

We have reached out to United about its issues but have not heard back yet.

“We go to customer service. The line has hundreds and hundreds of people. This is the shortest line we found. We don’t have bags, we don’t know where we’re staying, we don’t have a flight,” said customer Patricia Herz.

“We were offered $50 for our trouble. I think United can keep their $50,” said customer Michael Maisey.

An airport spokesperson did not have any more information besides weather impacting operations.

Bush Airport tweeted advising that anyone who has a flight Monday should check with their carrier for the latest flight information