DoorDash driver used fake name when passenger stole $700 scooter from Cypress customer, deputies say

CYPRESS, Texas (KTRK) — A Cypress woman has sworn off using DoorDash after her doorbell camera captured a delivery driver’s passenger stealing a scooter from her porch.

The incident occurred on Monday afternoon after she ordered Chick-fil-A through the app.

Around 4 p.m., a video obtained by shows a gray car arriving at her home. The driver exits the vehicle and places the order on her porch.

Minutes after the customer’s daughter picks up the food, the camera records a barefoot man approaching the house and stealing a $700 scooter belonging to her daughter’s friend. He then rushes back to the car, which the Harris County Precinct 4 Constable’s Office identified as being driven by the DoorDash driver.

“It’s pretty bold to do something like that in the middle of the day somewhere where every house has cameras,” said the customer, who requested anonymity.

She contacted DoorDash and discovered that the company might not even know who was driving for them. “It was a male who dropped off the order but under a female’s name,” she explained.

ABC13 reached out to DoorDash about its screening process and whether drivers are allowed to have passengers during deliveries. They also inquired if the customer would be compensated for the stolen scooter.

DoorDash responded with the following statement, which did not address those specific questions:

“What happened is absolutely unacceptable and clearly violates our policies. We have immediately deactivated the Dasher account involved. We deeply regret any stress and inconvenience this has caused the customer and have offered our support.”

After years of using DoorDash, the victim stated she would no longer use the service.

“It’s been convenient and great, but now that they’re hiring the type of people they’re bringing into our very nice and safe neighborhood, I don’t trust it at all anymore,” she said.