KARACHI: The State Bank on Thursday issued regulatory instructions to all banks for deploying toll-free numbers at their call centres and ensure that these are displayed prominently at the banks’ premises and websites. Recently, the SBP conducted a thematic review of call centre management at banks. In the light of the findings, banks have been told to bring ease in …
Read More »SBP issues customers’ facilitation guidelines for banks
April 2, 2021