American Airlines has announced the elimination of over 320 positions in North Texas as part of its restructuring of the customer service team. The airline stated that the reorganization aims to enhance customer support in the future. In a statement, American Airlines explained, “Today, we announced updates to our contact center organization that will help us better serve our customers. …
Read More »American Airlines has restructured its customer support division, resulting in the elimination of 321 positions based at DFW Airport
January 30, 2024