Tag Archives: Southwest says it will honor ‘reasonable requests’ for reimbursement. What does that mean?

In the wake of Southwest Airlines scrapping thousands of flights over the holidays, inconvenienced travelers across the country are looking to get their money back for expenses they’ve incurred, including flights on other airlines, clothing, hotels and meals. According to federal law, airline passengers are entitled to a refund if a flight is canceled for any reason. But navigating the reimbursement process can …

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