Tag Archives: ‘Unacceptable’: Delta CEO gets ahead of busy July 4th travel with apology to customers

Delta Air Lines Inc.’s chief executive officer apologized to customers Thursday for an “unacceptable” level of canceled and delayed flights, an unusual step that reflects mounting frustration among waylaid summer travelers. Delta is adding extra boarding time for flights, building in more of a buffer in crew schedules to mitigate disruptions and using white collar salaried workers to help speed …

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