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Following widespread cellphone service disruptions experienced by thousands of customers nationwide, experts provided insights on how individuals can stay connected despite the outages.
On Thursday, major carriers like T-Mobile, Verizon, and AT&T reported signal loss for their customers, with AT&T being the most affected.
Although service was eventually restored hours later, the reason behind the need for reconnection remains undisclosed.
Reports indicated that tens of thousands of users across the country were affected by the outage, which was fully resolved by the afternoon.
While the National Oceanic and Atmospheric Administration confirmed the occurrence of two significant solar flares, experts deemed it unlikely that these events caused the disruptions due to their intensity.
Speculation arose regarding potential cyber-attacks or human error as factors contributing to the outage, prompting investigations into the matter.
Syracuse University associate professor Lee McKnight suggested that human error, such as a mistake during a routine network software update, could have been a probable cause for the outage.
Later updates from sources informed ABC News that AT&T’s disruption stemmed from a faulty software update, ruling out malicious intent. AT&T refrained from commenting on this new revelation.
Verizon and T-Mobile, while also experiencing issues, asserted that the problem did not originate from their systems but rather from customers attempting to connect to alternative carriers during the disruption.
Harris County Office of Emergency Management assured individuals that despite service loss, they should still be able to reach out for assistance if needed.
For those seeking alternative means of communication, experts recommended utilizing Wi-Fi for wireless calls and texts if available. Additionally, options such as internet backpacks were suggested, albeit at a higher cost, while traditional landlines offered a more economical alternative.